Orange Settings are currently in place

Update For COVID-19 Protection Framework: Orange Settings

Clinic Remains Open

Contactless delivery of services!

Clinic Hours
Mon - Fri: 8am to 6pm
Sat: 9am to 3pm
Sun: Closed
Public holidays: Closed

Our staff is fully vaccinated

Fully vaccinated clients with appointments can come inside the clinic

One family member per appointment

Entry subject to verification of Vaccination Pass. Must wear masks

Pets of non vaccinated clients with appointments can be seen

Emergency and Sick pets will be seen

Routine vaccination and surgeries can be done

Bookings essential

Email to arrange pick up for medications, flea and worm treatments, and pet foods

Consultation process:

  1. Please stay in your car when you arrive for your appointment. Bring your mobile with you. Make sure the cat is in the cage, and the dog is on the lead
  2. Call the clinic reception when you arrive on 09 250 0555. Reception will give you further instructions.
  3. Have your Vaccination Pass ready for verification if you are here for an appointment.
  4. Wear mask when you approach the clinic, scan the QR code near the entrance and use the hand sanitizer at the reception.
  5. If you have a Mask Exemption, please tell the staff when you ring the clinic on arrival.
  6. (For fully vaccinated clients) Once we verify your Vaccine Pass and complete a few COVID related screening questions, one family member is welcome back into our consult rooms with your pet.
    As a condition of entry, please wear a mask, scan QR code at check-in and follow safe social distancing
  7. (For unvaccinated clients) A staff member will come and collect the pet from outside, maintaining a safe social distance. The vet will examine your pet and will call the owner to discuss your concerns and plan diagnostics and treatment.
    An EFTPOS terminal will be bought out for you to pay or you can pay by credit card over the phone. PayWave is available.
    Your pet will be delivered back to you with the medications
  8. If you have cold or flu like symptoms, have a cough, have been in contact with a person who has COVID-19, or you are self-isolating, please let us know in advance. We can still see your pet but prefer someone else to bring your pet to the clinic if possible.

Consults may take longer, so be patient. We reassure you that your pet will get their usual treats and loving attention, while in the consult.

Telemedicine including Zoom consults, by prior arrangement, can be organised while you and your pets are at home

Purchasing Nutrition, Medicine and other supplies

Please email in advance to advise us of the Food or Medicine or Flea and Worm treatment you need for your pet. We can take payment over the phone. Call us from the car park and we will bring your order out to you, using the required safe distance.

We may courier these items, at a small charge. Plan in advance.

Check out our online shop for online ordering and contactless delivery.

Hospital admissions for medical and surgical procedures

Please ring the clinic when you arrive to drop your pet for the surgical procedure

A staff member will come and collect the pet from outside. However if you wish to come inside, you need to present your vaccination pass for verification, wear face mask, scan QR code and keep safe social distance inside.

In case of Emergency

Please call us before arriving – this will ensure someone is available and organised to help your pet readily.

Emergency Info

Contact Tracing

Please scan the QR code at the front door.

We appreciate your amazing support, patience and kindness during these trying times.

For self isolating or unwell clients

You must advise us if you or any of the occupant at your home is unwell with COVID-19 or other Respiratory Infections or in Self Isolation. We prefer someone else brings your pet and we can still see your pet, via contactless delivery of services.

We have to wait for relaxation in the traffic light system until we can have clients back with no limits in the clinic. So please be understanding and patient while we try to adapt to these new regulations.